We currently offer standard three-day adult tickets (Friday to Sunday) for MotoGP races.

Seats are assigned automatically, but group orders are always seated together to ensure the best experience.

Your final unique e-ticket will include detailed information about your seat location in the grandstand.

Tickets are sent as print@home PDF files via email and can be downloaded from your account, along with invoices or gift vouchers.

We prioritize the security of your personal and payment information and use advanced encryption technologies to ensure your data is fully protected. 

Our prices are listed in euros (EUR). If you are paying in a different currency, your bank may charge an additional fee based on the current exchange rate.

If your credit card payment is unsuccessful, please try the following steps:

• Use a different web browser and attempt the payment again.
• Try again using a different credit card.
• Ensure your card has sufficient funds to complete the payment successfully.
• Check your credit card limit and update it if necessary before trying again.
• Should the payment still fail, please contact our customer service team for further assistance.

If your Crypto payment is unsuccessful, please try the following steps:

• Double-check the wallet address, payment amount, and transaction fee. Ensure you are using the correct cryptocurrency.
• Confirm your wallet has enough funds and review the transaction status (e.g., pending, failed, or confirmed).
• Should the payment still fail, please contact our customer service team for further assistance.
• If issues persist, ask about other payment options or retry later in case of network error.

Yes, after submitting your order and successful payment, your reservation is confirmed and final. A confirmation email will be sent immediately to the email address you provided.

In exceptional situations outlined in the terms and conditions, it is possible to cancel the order.

All e-tickets are sent in PDF format to the email provided during purchase. They can be downloaded from your account interface, along with the invoice or gift vouchers.

The e-tickets are sent out closer to the event date. The exact timing can vary depending on the organizer or ticket provider, but generally, you can expect to receive your e-tickets at the latest 1 to 2 weeks before the event.

If you did not receive your tickets, do not hesitate to contact our customer service. 

If your ticket is lost or stolen, unfortunately, we are unable to issue a refund. However, we encourage you to contact our customer service team as soon as possible. We’ll do our best to assist you and explore potential solutions to resolve the issue.

Tickets for the Jerez MotoGP sell out quickly, especially for popular areas, often well before race weekend. To secure your spot and avoid disappointment, we strongly recommend purchasing your tickets early.

Our standard ticket offerings are for adults. Before making a booking, please confirm availability with our customer service team. Discounts cannot be applied after the purchase retroactively, and all orders are non-refundable once payment is completed. More information here.

Our standard ticket offerings are for adults. Before making a booking, please confirm availability with our customer service team. Child discounts cannot be applied after the purchase retroactively, and all orders are non-refundable once payment is completed.

Please visit our main page at www.jerezmotogp.com for more details.

We accept credit cards (Visa, MasterCard, Maestro and American Express), Google Pay, Apple Pay, and Crypto payments such as Bitcoin,Tether and Ethereum.

Once the order is placed, it cannot be modified. However, if you have a specific request, please reach out to our customer service team and we will try to help you out.